At Collagenly, we send our orders from multiple warehouses located all around Europe. We guarantee fast and hassle-free worldwide delivery.

Sending all orders is simple and easy. We include your name and address on every package. We wrap every item effectively to avoid scratches or damages throughout shipping. We partner with the most qualified delivery companies for fast delivery. As you receive the order, don’t forget to sign for it. It allows us to offer tracked delivery.

Unfortunately, we currently ship only to European countries.

You can follow our Instagram profile @collagenly – we are constantly updating it with our news. Additionally, you can subscribe to our email newsletter and receive promotions/news on your email!

Yes, the measuring tool will be included in every package!

All orders are processed the same business day and will be shipped 1 day after ordering. Weekend orders will be processed on Monday. Please allow up to 3-5 business days for delivery in the EU. All orders will be shipped secured and you will get a tracking code so you can follow your shipment.

Shipping costs 8 EUR.

In a rare case that customs confiscate the package, we will do anything to reship you a new package.

In a rare case when the product gets damaged during shipping, you can contact our support to find out further steps. We will do everything to get you your new product.

We often offer free shipping through different promotions. Check out our social media channels. Other than that, free shipping is only available if the package has been confiscated by customs.

Collagen supplements support skin elasticity, strengthen hair, and enhance nail growth, helping you maintain a youthful appearance and overall beauty.

Both, marine and bovine collaegen, deliver very similar results. However, Bovine collagen primarily supports muscles and joints, while marine collagen is more beneficial for enhancing beauty, particularly skin, hair, and nails. Bovine is usually a cheaper one, because of the accessibility of the ingredients.

Yes, Collagenly products are formulated with high-quality, natural ingredients, making them safe for daily supplementation.

Yes, numerous studies support collagen’s benefits for skin, joints, and overall health, making it a trusted supplement choice.

Many users report noticeable improvements within weeks, especially in skin hydration and hair quality.

Yes, each batch is tested to meet all necessary requirements for safe and successful use.

We accept payments by credit/debit cards, bank transfer, additionally – Klarna and Paypal.

Unfortunately, we don’t provide an option to pay on delivery.

It could be that you have used up the limit of the code, it could be expired or it is not written correctly. If you’re certain that you’ve done everything correctly, contact our customer support.

You can subscribe to our email newsletter and get a discount code, you can also follow our Instagram account – @collagenly. Additionally, we will send out discounts to subscribed email adresses from time to time.

Any supplements you wish to return must be returned within 14 days after receiving, in the original packaging and unopened, in a condition fit for resale. If the product to be returned does not meet these conditions or you do not meet the deadlines of our returns policy, we will be unable to offer a refund.
In case you decide to return the product, please contact us via [email protected]
Our Customer Success specialist will contact you with instructions on how to return the supplements as soon as possible. Please follow these instructions carefully. Otherwise, you may experience delays with the refund, or it may not be authorized.

Yes, you can get a refund or we will send you a new product immediately. Please contact our customer support via [email protected]

Your refund can take up to 14 business days to process into your account once it has been done. Please wait for this allocated time before getting in touch with us.

This can take up to 14 business days, depending on the bank.